Building Client Relationships
Updated: Apr 2, 2022
This is it. This is why we do what we do. We get to know our clients from pregnancy through postpartum. Bria and I have made our clients a priority, we even make inquiries a priority. We pride ourselves on quick responses to current and potential clients. Why? Because we know how nerve-racking it can be when you have questions during your pregnancy, labor, or postpartum period and we would prefer you don't start on a Google frenzy because that seldom ends well. What does building a client relationship look like?
1. Quick Follow Up
We have a quick turnaround, we don't like inquiries sitting in our inboxes especially when we know that you have probably been scouring the internet looking for support in whatever capacity you are in search of. We like to be able to say yes we have availability or no we don't. In the case that we don't, we will recommend you out to other amazing people in the birth community. The bottom line is, the fast we can get things moving for you the more at ease you feel with the process moving forward.
2. Checking In
If you sign with us at 10 weeks or 32 weeks best believe we will be checking in periodically to see how your pregnancy is going and if you need referrals, resources, or even a confidence boost at anytime along your journey.
3. Prenatal Meetings
During our prenatal meetings we talk all things birth and postpartum, but we also get to know you and your partner. We get a good feel for the dynamic of your relationship including the fears you both have surrounding birth and postpartum. We make sure you and your partner are at ease with things as they move forward as it comes to birth. Here's the deal, we also remind you and your partner that it's ok if you don' have all of the answers or have any idea what to do when in labor, that's what we are there for. We won't let you feel like you are drowning or unsure of what to do.
4. Labor-Birth
We are on call from 38 weeks to 42 weeks (yes, babies like to come after due dates...a lot). This means we are available to you 24/7 our phones are always on in the event that you start contracting and need more help to cope and navigate this major life event. Sometimes this means you have a few false alarms, we help you navigate those too.
5. Postpartum
Our care doesn't end after you birth your baby. We offer 12 weeks of postpartum support via phone, email, and text. Sometimes this looks like us checking in frequently during the first few days and then periodically as time goes on. Sometimes, this means you shoot us a text message for help with clogged tear ducts, information on latching and positioning or even baby wearing.
6. & beyond...
We want to build a community of parents. We offer a virtual meet up every Thursday at 10 am CST for parents to attend and talk all things positive and negative in their parenting journey, free of judgement. It allows for you to have a safe space to just talk about wherever you are at in that moment of parenting and make connections with other parents.
That's it, that is what makes us special. Communication. We like to know your kids names and what they like to do, we want to know when you are struggling with this beautifully chaotic thing called parenthood because we can relate. We want to be there for you and your families during one of the biggest events in your life and we want you to feel empowered and educated to handle everything that comes your way.